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The New Gold Standard in Automated Perimetry
Carrot set the standard for VR visual fields when we introduced the first virtual visual field system in 2018. Today, our clinically validated testing is benchmarked against SITA, delivering accurate, repeatable results that support confident diagnosis and a seamless transition to modern visual diagnostics.
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Why Your Peers Choose Carrot
FAQs
Questions about Carrot?
How do I contact Carrot Support?
You can reach Carrot Support by phone or email, Monday through Friday from 8 a.m. to 6 p.m. ET. When you contact us, you connect directly with a knowledgeable team member who understands visual diagnostics — no ticket maze, no long forms, no handoffs to someone learning on the fly.
What are Carrot’s regular hours or support?
Carrot Support is available Monday through Friday, 8 a.m. to 6 p.m. ET. We guarantee a first response within one business day, and most questions are answered the same day, often within a few hours.
How quickly can I expect a response from Carrot Support?
You’ll always receive a first response within one business day, and typically much faster. Because our team understands clinical urgency, anything affecting patient care, scheduling, or clinic operations is prioritized immediately.
When I contact Carrot Support, will I talk to a real person?
Yes. Carrot Support is human-first. When you call or message us, you speak with someone who understands visual testing and real clinic workflows — not a bot, not a scripted call center, and not a generic help desk.
What does Carrot onboarding and training include?
Carrot onboarding includes guided setup, role-based training, and workflow best practices tailored to your clinic. We help your team get comfortable quickly so you can start running exams with confidence —without long learning curves or operational disruption.
How are new staff members trained on Carrot’s Platform?
New team members can be trained quickly using Carrot’s intuitive workflows and built-in training resources. As your staff grows or changes, Carrot Support provides onboarding assistance to ensure consistent, confident use across your clinic.
What if my Carrot Headset stops working?
If a Carrot Headset experiences an issue, our team responds quickly to troubleshoot. If a replacement is needed, Carrot Care provides rapid device replacement to minimize downtime and keep your patient schedule and revenue on track.
Is device protection on Carrot’s Headset included or an added cost?
Yes. Device protection is included through Carrot Care. There are no surprise add-ons, hidden fees, or required service plans. Carrot Care is built-in to give you peace of mind from day one.
Do I need a service or maintenance contract for support with Carrot?
No. Carrot does not require a separate service or maintenance contract. Carrot Care, onboarding, and ongoing Support are all included so you can stay focused on patient care, not vendor management.